Service

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Quality Control

Every Ortega instrument must pass a quality check before leaving our production facility for our centralized logistics centre. A 2nd quality control inspection is done by the Ortega Guitars QC team in Germany. They re-check, adjust if necessary and sign their names to the final product. This additional service and the time that it takes is worth spending. This way we make sure that only those instruments we would love to play find their way into our retailers around the world.

CUSTOMER SERVICE

At Ortega Guitars we highly respect the needs of our customers and so do our partner shops. If you want to report a problem, do not hesitate to get in contact with your local Ortega Guitars dealer. We are working in close contact with our distribution network and will make sure that your issue will be resolved as soon as possible. In the event your are unable to contact your dealer, please write us an e-mail: info@ortegaguitars.com

Frequently asked  questions

Ortega Guitars offers affordable, entry-level instruments as well as handmade, high-performance models. Our guitars start at 125,- € and go up to 5275,- €. Ukuleles start at 59,-€ up to 469,- €.

Yes, we do. You can find lefthand-models within our nylon guitar and ukulele product range.

You can buy our official spare parts at the meinl.de shop. Please follow the link.

Yes, we do. If you are interested in working with us, please send us an e-mail to info@ortegaguitars.com including your application.

At this moment, we do not offer custom options.

Please get in contact with your Ortega Guitars dealer. We work closely with our partner stores and guarantee to resolve the issue as soon as possible.

We distribute our instruments in over 40 countries worldwide. If you want to know about the availability of products in your country feel free to send us an e-mail to info@ortegaguitars.com

Thank you very much for your interest in our products. Please send us an e-mail to info@ortegaguitars.com . We will get back to you.

Our warranties vary by region. Please ask your local Ortega Guitars dealer about the specific warantee for instruments in your country.

Showroom

Our showroom is open 8:00 am - 5:00 pm every working day. Feel free to visit our headquarters in Gutenstetten, Germany. We have a wide selection of featured products and merchandise on display.

Showroom on the map

Global Distribution

When Ortega Guitars was born, our instruments were only available in Germany. After 25 years, we are proud to work with over 40 partner distributions worldwide. Together we have built a strong network to make sure that our instruments arrive in the best condition and in time.

Downloads

Whether you are looking for the newest software update for our QUANTUMloop stompbox or a current manual, you will find all our downloadable resources in one spot.

QuantumloopSoftware

 

 

 

For maximum performance make use of the QUANTUMloop software to add & erase your digital samples via USB transfer. To update the V1 software version please update the FIRMWARE first. Download the  READ ME sheet and follow the instructions. If your device runs the V1 software you can easily update it to the latest V2 software.

There are two available firmware options:

  • firmware_54: no switching delay for loop on/off (recommended)
  • firmware_55: 400ms switching delay for loop on/off

QUANTUMLOOP VIDEO MANUAL

QUANTUMLOOP TROUBLESHOOT

  1. Connect the 9V power supply to your QUANTUMloop, before you connect it to your PC/MAC
  2. Keep your operating system up to date
  3. Run the .exe Ortega QUANTUMLoop V2 as an admin
  4. Use a USB 2.0 port
  5. Update your QUANTUMloop firmware if you are using an older version
  6. The Quantumloop is shown in Windows as "Duet"/Mass storage

Official Price list 

Meinl Brands